Lash Extension Policies & Procedures
Appointment and Cancellation Policy:
Deposit Requirement: A 50% deposit secures your booking.
Cancellation Notice: Kindly notify us 24 hours in advance for cancellations or rescheduling.
Late Cancellation/No-Show Fee/Late Arrival: Will result in a forfeiture of the 50% deposit.
Punctuality:
Arrival Time: Please arrive promptly to ensure the full allocated treatment time.
Late Arrivals: A 5-minute grace period is granted. Exceeding this may lead to rescheduling and deposit forfeiture.
Respecting the Next Client Appointment:
- We kindling ask for your understanding in the importance of respecting the next client's time slot.
- Late arrivals impact our ability to uphold the high standards of service we aim to provide.
- We're committed to making lashes flutter, not our schedule!
Treatment Duration:
Average Duration: A standard lash extension treatment typically takes 2 hours.
No Rush Policy:
Commitment to Quality: Rushing compromises results. We allocate sufficient time for perfection. Remember, we're creating perfect lashes!
Fills and Touch-ups:
Recommended Frequency:
Schedule fill appointments every 2-3 weeks for optimal lash maintenance.
Pricing:
Refer to our pricing guide for details. Fill prices vary based on the time since your last appointment.
Consultation and Patch Test:
Patch Test: First-time lash extension clients, please schedule a patch test to ensure no allergic reactions to the lash glue.
Day of Appointment Consultation: A consultation on the day of your appointment will be conducted to discuss your preferences and expectations
Lash Extensions Pre and Aftercare Tips:
Pre-Appointment Tips:Follow pre-appointment tips that will be sent via WhatsApp for optimal results.
Aftercare Tips:Adhere to aftercare instructions sent via WhatsApp to maximize lash benefits.
Client Responsibilities:
Behaviour during Appointments:
Please minimize unnecessary movement and less chatter, more flutter. Sit back and let us work our magic.
Cell phone Usage:
- No answering calls during treatment and phone must be on silent.
- Wear comfortable clothing.
- Consider bringing EarPods for your tunes. This time is your relaxation.
Communication:
We encourage open communication and your feedback.
Lash Fixes:
Reporting Timeframe: Report any concerns within 72 hours for assessment and potential fixes.
Refund Policy:
We uphold a no-refund policy.